The recent release of InvGate Service Desk introduced some “game” changing functionality. Literally! This new feature is Gamification. In layman’s terms, what this means is we have applied game mechanics to Service Desk to make it even more engaging and collaborative. The Gamification features in Service Desk provide the framework for an IT Manager to [...]

At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a reactive mode and the community leveraging it only looks to it AFTER something has gone bad. This [...]

Keeping an enterprise operating smoothly requires the right people, the right strategies and well managed information technology. Because IT embraces a world of functions; as such, deploying IT service management in an efficient and accurate fashion is critical. Equally important, decision makers need to keep in mind that the IT service business environment requires a [...]

As modern companies become even more IT-reliant, an IT management solution that helps them to better cope with and control technology risks are proving to be highly indispensable. With IT organizations facing day-to-day issues that are becoming more and more complex by the day, attending to each user complaint can be an overwhelming task, notably [...]

In an IT business age characterized by countless and recurring infrastructure problems, keeping IT assets well maintained is a task that needs to be seriously undertaken by organizations. To meet this objective, a sound IT management solution needs to be deployed. Service desk – the focal point of communication between companies and their clients – [...]

In an era of more complex technologies and changing customer demands, it has become imperative for businesses to resort to an IT management solution that can ease their business processes while improving efficiency and cutting costs. Companies are now seeing the need to equip themselves with the necessary solutions that help in starting, sustaining and [...]

The present era characterized by complexity in technology advancements makes it imperative for IT companies to be a step ahead of their customers and end-users when it comes to attending to and dealing with technical issues, and keeping a close eye on the state of their IT infrastructure. For these specific reasons, organizations are turning [...]

Today’s technology affords vigorous possibilities. The power of the Internet has permeated the business arena and has opened up opportunities for enterprises worldwide. In order for large organizations to meet ever-expanding global needs, a scalable approach to IT management is a must. By implementing sound IT management solutions, companies are able to address infrastructure issues [...]

Enterprise success is attributed to many factors, but more often than not, it boils down to the two most critical: product or service quality and customer support. In many cases, the quality of customer care creates the competitive edge. The responsibility of customer care in IT is based on the premise that whenever issues regarding [...]

In surviving the present economic climate, many businesses of all sizes and spanning all industries are seeking to drive efficiency in their operations while reducing costs. Being increasingly IT-reliant, businesses are turning to at least one IT management solution or software for the optimization of their service enterprise. Challenging as these business goals already are, [...]