Service Management Solutions
Posts Tagged ‘customer relations management’

Social Media’s Role in Effective Customer Service

September 19, 2011 by Michael Gabriel

This day and age of entrepreneurship is characterized by customer demands that come fast-paced and are ever-changing. It is evident that customers are now starting to look beyond the traditional ways of getting products or services delivered to them, or their needs attended to. Now more than ever, consumer expectations are founded on product quality, […]

Service Desk Takes Customer Care to the Next Level

September 14, 2011 by Michael Gabriel

Enterprise success is attributed to many factors, but more often than not, it boils down to the two most critical: product or service quality and customer support. In many cases, the quality of customer care creates the competitive edge. The responsibility of customer care in IT is based on the premise that whenever issues regarding […]

The Future of Customer Service and Service Desk Software

September 12, 2011 by Michael Gabriel

In surviving the present economic climate, many businesses of all sizes and spanning all industries are seeking to drive efficiency in their operations while reducing costs. Being increasingly IT-reliant, businesses are turning to at least one IT management solution or software for the optimization of their service enterprise. Challenging as these business goals already are, […]

Customer Service Management Best Practices

September 7, 2011 by Michael Gabriel

Placing customers at the heart of any business is a governing formula for the ultimate success of enterprises spanning all industries. Given the rise of social media that is allowing people to talk to at least 130 others at a time, it has become priority for all organizations to build lasting relationships with their customers. […]

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