Service Management Solutions
Posts Tagged ‘ITIL’

Top 6 Help Desk Software Features That Really Matter

October 31, 2011 by Michael Gabriel

As modern companies become even more IT-reliant, an IT management solution that helps them to better cope with and control technology risks are proving to be highly indispensable. With IT organizations facing day-to-day issues that are becoming more and more complex by the day, attending to each user complaint can be an overwhelming task, notably […]

Help Desk: The Tool for Better Infrastructure Problem Solving

October 26, 2011 by Michael Gabriel

In an IT business age characterized by countless and recurring infrastructure problems, keeping IT assets well maintained is a task that needs to be seriously undertaken by organizations. To meet this objective, a sound IT management solution needs to be deployed. Service desk – the focal point of communication between companies and their clients – […]

Service Desk: The Focal Point for Incident Management Process

October 11, 2011 by Michael Gabriel

Customer satisfaction should be at the core of all business objectives. In an aim to be competitive and ultimately succeed, IT-reliant businesses need to focus on knowing customers and giving them what they want to ultimately make them happy and keep them coming back. Because customer demands are changing with the times, the deployment of […]

How Can Inventory Management Take Advantage from Service Desk

September 30, 2011 by Michael Gabriel

The present era characterized by complexity in technology advancements makes it imperative for IT companies to be a step ahead of their customers and end-users when it comes to attending to and dealing with technical issues, and keeping a close eye on the state of their IT infrastructure. For these specific reasons, organizations are turning […]

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