Service Management Solutions
Posts Tagged ‘service desk’

Are games good for business?

April 3, 2012 by editor

The recent release of InvGate Service Desk introduced some “game” changing functionality. Literally! This new feature is Gamification. In layman’s terms, what this means is we have applied game mechanics to Service Desk to make it even more engaging and collaborative. The Gamification features in Service Desk provide the framework for an IT Manager to […]

You need to CARE about your Service Desk

March 23, 2012 by editor

At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a reactive mode and the community leveraging it only looks to it AFTER something has gone bad. This […]

Help Desk Software as a Dynamic Approach to IT Service Management

November 11, 2011 by Michael Gabriel

Keeping an enterprise operating smoothly requires the right people, the right strategies and well managed information technology. Because IT embraces a world of functions; as such, deploying IT service management in an efficient and accurate fashion is critical. Equally important, decision makers need to keep in mind that the IT service business environment requires a […]

Top 6 Help Desk Software Features That Really Matter

October 31, 2011 by Michael Gabriel

As modern companies become even more IT-reliant, an IT management solution that helps them to better cope with and control technology risks are proving to be highly indispensable. With IT organizations facing day-to-day issues that are becoming more and more complex by the day, attending to each user complaint can be an overwhelming task, notably […]

Help Desk: The Tool for Better Infrastructure Problem Solving

October 26, 2011 by Michael Gabriel

In an IT business age characterized by countless and recurring infrastructure problems, keeping IT assets well maintained is a task that needs to be seriously undertaken by organizations. To meet this objective, a sound IT management solution needs to be deployed. Service desk – the focal point of communication between companies and their clients – […]

Service Desk: The Focal Point for Incident Management Process

October 11, 2011 by Michael Gabriel

Customer satisfaction should be at the core of all business objectives. In an aim to be competitive and ultimately succeed, IT-reliant businesses need to focus on knowing customers and giving them what they want to ultimately make them happy and keep them coming back. Because customer demands are changing with the times, the deployment of […]

How to Business-Center Your Enterprise with Service Desk

October 5, 2011 by Michael Gabriel

In an era of more complex technologies and changing customer demands, it has become imperative for businesses to resort to an IT management solution that can ease their business processes while improving efficiency and cutting costs. Companies are now seeing the need to equip themselves with the necessary solutions that help in starting, sustaining and […]

How Can Inventory Management Take Advantage from Service Desk

September 30, 2011 by Michael Gabriel

The present era characterized by complexity in technology advancements makes it imperative for IT companies to be a step ahead of their customers and end-users when it comes to attending to and dealing with technical issues, and keeping a close eye on the state of their IT infrastructure. For these specific reasons, organizations are turning […]

Implementing the Social Network Approach to Service Desk

September 22, 2011 by Michael Gabriel

Today’s technology affords vigorous possibilities. The power of the Internet has permeated the business arena and has opened up opportunities for enterprises worldwide. In order for large organizations to meet ever-expanding global needs, a scalable approach to IT management is a must. By implementing sound IT management solutions, companies are able to address infrastructure issues […]

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