All changes in a single historical data record

Changes in software, hardware, licenses and workstation allocation, each and every modification made on the workstations and servers across your organization is monitored and tracked thanks to IT Change Management.

Once this functionality detects any change or modification on the IT infrastructure, it immediately reports it back through the alarms log: the Alarms Summary Dashboard. This unparalleled tool not only allows for a clear view of the current state of each ongoing alarm and its criticality level, but it also generates a ticket number automatically that identifies the change or modification detected. Having this ticket number means it is possible to do a detailed follow-up as to the evolution of the change, which in turn means knowing when the change happened and whether the issue was solved to get back to its original status. In addition, with the ticket number it's possible to detect whether any alarm was eliminated from the database.

With Change Management, you will be able to easily and intuitively configure the criticality and escalation levels for every type of alert. You will choose from your team who to notify, via E-mail or SMS, according to the type and criticality of each alert. For instance, if software on the Whitelist is detected, you may choose to dismiss that alert, whereas if the software belongs to the Blacklist, you might want to notify your Help Desk. Likewise, you will be able to define different escalation levels, with the purpose of determining who will be notified and what course of actions will be taken according to the location of the change detected. For example, if an unauthorized software program is detected on the CEO's PC, an e-mail alert will only reach the IT Security responsible. On the other hand, if the same type of alert comes from a PC in the administrative area, Help Desk will be notified immediately and the software will be uninstalled automatically.

Access to a complete and detailed record of each change and alert on every workstation means tight and real control over all configuration changes on the IT platform. This in turn, results in powerful IT management.