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Service Desk Product News- November Edition

November 13, 2015 by Jaemes McArthur

  It has been a HUGE last few months for the Service Desk team, with 4 major releases and the addition of more than 15 new feature improvements.  Our focus has been on management of shifts, holidays and absences, expanded automation, improved user management and enhanced accessibility from mobile devices.   So what is included in these most recent […]

FUSION 15 – Our Best Of

November 4, 2015 by InvGate

  This week, ITSM Pro’s from around the globe have descended on New Orleans for the 2015 Service Management Fusion Conference (#SMFUSION15), hosted by itSMF USA and HDI. We have been keeping up through social media for the past few days and we’ve handpicked some of our favorite moments so far. Have a look! Interesting […]

The Best of the Week in ITSM

October 16, 2015 by Jaemes McArthur

  Fresh From the Blogosphere It’s been a busy week here at InvGate!  On top of our normal day to day activities, we are preparing to host a panel discussion on building your ITSM Dream Team next Thursday. We like to take a few minutes at the end of each week to highlight the interesting […]

Putting The M In ITSM

October 15, 2015 by InvGate

  As we approach our live panel discussion next week, we are wrapping up our blog series on building your ITSM Dream Team.  If you haven’t had an opportunity to review the series yet, here’s a list of the posts in order so far: Get In The Game! Do You Know Your ITSM Role? How To […]

The ITSM Team Of Tomorrow – Part 2

October 13, 2015 by InvGate

  In our last post, we examined how the ITSM Dream Team of tomorrow will look somewhat different than the team of today.  We spent some time looking at the expanding roles and responsibilities that IT teams will face.  We also showed how chemistry between IT, Development, and Operations, is going to the key to […]

A Sneak Peek Of Our Upcoming Webinar

October 9, 2015 by InvGate

  Series Recap Our series on building your ITSM Dream Team has prompted some great feedback so we’ve decided to continue the conversation with a panel discussion on October 22nd!  Today we’re going to give you a preview of what to expect and we’ll shed a little light on the members of our panel too! […]

The ITSM Team of Tomorrow – Start Building it Today

October 8, 2015 by InvGate

As we dive deeper into the conversation on building your ITSM Dream Team, it’s important to look ahead at what we see as the future of ITSM.   To add more context to the conversation, we will be hosting a Live Panel Discussion on October 22nd with experts from both the Service Management and HR/Recruiting world.  […]

Your ITSM Dream Team: Fitting Everything Together

October 5, 2015 by InvGate

  Chemistry, Team Morale, and the Annual Performance Review Over the past few weeks, we’ve posted a number of articles in our series on Building Your ITSM Dream Team.  If you haven’t had a chance to read through them yet, here they are in order: Get In The Game! Do You Know Your ITSM Role? […]

7 Important Questions for Customer Service Week 2015

October 2, 2015 by InvGate

We’re excited to celebrate our everyday heroes from October 5th to October 9th as part of Customer Service Week 2015!  There should be a lot of great content coming from the Twitterverse and it’s going to be an incredible opportunity to socially network with other service pro’s. Whether you’re celebrating the event in person with […]

How To Empower Your ITSM Dream Team – Mobility

September 30, 2015 by InvGate

  The Series So Far: Engagement and Empowerment In our last post, we continued our series on building your ITSM Dream Team by going through ways to keep your team both engaged and empowered.  In today’s installment, we’re going to continue the topic by showing you how to get the most from mobile.  We’re also going […]

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