Service Management Software
Posts Tagged ‘IT Management Software’

What is the difference between a Help Desk and Service Desk?

January 22, 2015 by Jaemes McArthur

Are you considering purchasing some new software for IT support, and would like to understand the key differences between a Help Desk and Service Desk? As with many things in the world of IT, there are no specific rules that vendors must follow when naming their software, and the two terms are often used interchangeably […]

Service Desk Gamification: The Basics

April 3, 2012 by InvGate

Gamification in your Service Desk is a powerful tool to engage your IT Support and Customer Service teams. Learn how to drive adoption of new processes, improving team collaboration and overall boosting service and support levels. The recent release of InvGate Service Desk introduced some “game” changing functionality. Literally! This new feature is Gamification. In […]

You need to CARE about your Service Desk

March 23, 2012 by InvGate

At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a reactive mode and the community leveraging it only looks to it AFTER something has gone bad. This […]

Social Media’s Role in Effective Customer Service

September 19, 2011 by InvGate

This day and age of entrepreneurship is characterized by customer demands that come fast-paced and are ever-changing. It is evident that customers are now starting to look beyond the traditional ways of getting products or services delivered to them, or their needs attended to. Now more than ever, consumer expectations are founded on product quality, […]

Service Desk Takes Customer Care to the Next Level

September 14, 2011 by InvGate

Enterprise success is attributed to many factors, but more often than not, it boils down to the two most critical: product or service quality and customer support. In many cases, the quality of customer care creates the competitive edge. The responsibility of customer care in IT is based on the premise that whenever issues regarding […]

The Future of Customer Service and Service Desk Software

September 12, 2011 by InvGate

In surviving the present economic climate, many businesses of all sizes and spanning all industries are seeking to drive efficiency in their operations while reducing costs. Being increasingly IT-reliant, businesses are turning to at least one IT management solution or software for the optimization of their service enterprise. Challenging as these business goals already are, […]

Customer Service Management Best Practices

September 7, 2011 by InvGate

Placing customers at the heart of any business is a governing formula for the ultimate success of enterprises spanning all industries. Given the rise of social media that is allowing people to talk to at least 130 others at a time, it has become priority for all organizations to build lasting relationships with their customers. […]

The Fundamentals that Make Up A Cutting-edge Service Desk Software Suite

August 16, 2011 by InvGate

To be able to thrive in a competitive industry, IT companies resort to IT management software and tools to evaluate their IT assets and determine those that need attention. The adoption of revolutionary tools – such as IT management solutions – results to a centralized management of IT software and hardware estate. Efficient IT management […]

Get to Know More About ITIL and How It Can Help Manage Your Business

August 12, 2011 by InvGate

It is a widely accepted truth that when it comes to information technology, businesses should ensure uninterrupted operations – simply because IT is indispensable to organizations. IT issues need to be resolved to prevent these from drastically affecting businesses’ bottom line. A wide range of IT management software has been developed to aid organizations in […]

How Can Service Desk Software Help Your Company?

August 12, 2011 by InvGate

In the world of information technology, technical support is vital to customer satisfaction. Happy customers translate to repeat business and, ultimately, create a successful enterprise. To optimize the way they evaluate the state of their IT infrastructure, companies turn to IT management software. Service desk – also known as help desk – plays a key […]

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