Service Management Solutions
Posts Tagged ‘Social Media’

Implementing the Social Network Approach to Service Desk

September 22, 2011 by Sebastian Favale

Today’s technology affords vigorous possibilities. The power of the Internet has permeated the business arena and has opened up opportunities for enterprises worldwide. In order for large organizations to meet ever-expanding global needs, a scalable approach to IT management is a must. By implementing sound IT management solutions, companies are able to address infrastructure issues […]

Social Media’s Role in Effective Customer Service

September 19, 2011 by Sebastian Favale

This day and age of entrepreneurship is characterized by customer demands that come fast-paced and are ever-changing. It is evident that customers are now starting to look beyond the traditional ways of getting products or services delivered to them, or their needs attended to. Now more than ever, consumer expectations are founded on product quality, […]

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