Information is just one click away

Forget about third party BI add-ons and report generation tools. We ship with batteries included.

Out of the box, InvGate Service Desk tries hard to get the most relevant data in front or you. Besides ever-present, simple indicators, you can create and customize your own dashboard, select KPIs that make sense to you and start measuring your IT delivery.

I want more data!

Just click away! Every single graphical indicator in your Service Desk is interactive, and will either get you the related incidents or allow you to drill down and get more detail out of the system.

We strive to give you the information you need to support the decisions you have to make. Using InvGate ServiceDesk, you will have access to consolidated dashboards and control panels that give you visual access to real time information, including the most relevant metrics about the performance of your help desks.

Reports

Do you know which department in your organization is giving you the most work? Which one of your support agents are stellar performers? InvGate Service Desk gives you the answers through interactive reports that you can navigate around with your mouse.