Introduction
Self Service Interface
Dashboard & Reports
Approvals
SLA Monitoring
Knowledge Base
Breaking News
Multiple Help Desks
E-mail Integration
LDAP & Active Directory
Gamification
Try It
E-mail Integration
You've got mail
Our tools are aware that E-Mail is a large part of your help desk's communications.
InvGate Service Desk can fetch your e-mail for you, create incidents out of it and automatically direct them to the corresponding agents. You won't forget about issues anymore.
A shared inbox for your help desk
InvGate Service Desk can function entirely over e-mail: if you don't want your users to log in to the self service portal, our tools can go the distance over e-mail.
Replies to older e-mails are posted as updates to the corresponding tickets, and viceversa: ticket updates will be delivered via e-mail to the users that interact through this channel. As an agent, you won't be able to tell the difference.
Do yourself a favor, use IT management tools from this century.
