Become a support Ninja!
Challenge. Engage. Reward!
Reward and motivation are part of human nature and are inextricably linked to each other. The Gamification features of InvGate Service desk provide a framework to continually reward staff with virtual or tangible incentives for completing business related tasks that are relevant to their role and contribute towards the overall team, department or company goals. Gamification incents employees to complete business objectives without being intrusive, promotes a competitive team spirit and can become addictive!
Gamification in business
Gamification can significantly improve the productivity and collaboration of individuals and groups by providing continual feedback on progress against assigned tasks. As more tasks are completed the ranking or skill level they are assigned will also increase providing more motivation to continue.
Your staff are motivated, rewarded, happier and more productive. In short, more support Ninja’s in your team! For your service desk it translates into; higher levels of service, faster response times, increased productivity, greater collaboration and greater visibility of the business value that IT delivers.
How do game mechanics translate to business objectives?
Benefits of Gamification
- Removes the barriers to adoption faced with any infrastructure application. Encourages and rewards engagement.
- Administrators can define new quests that are easily customized to match the goals and objectives that are specific to your business environment.
- The reward system is completely configurable based on the use cases for the business environment and can be weighted by the types of interactions users have with the Service Desk application.
- Quests can be defined at a group or individual level.
- Promotes greater collaboration between team members and other groups to complete assigned tasks.
- Users are motivated and rewarded for completing tasks they perform every day as part of their role.
- Users become more engaged. Quests and Badges are awarded based upon completion of work related tasks that are relevant to their role and business objectives.
- Increases productivity and the value of IT support across an enterprise.
The best thing is that everything is done with usual style and flare you have come to expect from InvGate. Easy to configure, cool looking graphics and dashboards that make it simple to track where you are in your quest. There are even a few sound effects thrown in here and there to keep it fun!