You know you've seen this before...

Our Knowledge Base helps you organize relevant information and have it work for you.

Documentation is one of your main weapons against support requests. Our Knowledge Base makes it easy for your agents to collaborate in the creation of a knowledge database that both them and your users can use.

Wait! Don't file that yet

We don't expect users to find relevant articles by themselves: whenever they start writing a ticket, InvGate Service Desk proactively suggests related information in the Knowledge Base and keeps track of whether it actually helped.

This might help someone else

Writing an article can be daunting. InvGate Service Desk allows your agents to derive Knowledge Base items from their own support work by easily selecting relevant portions of existing incidents and publishing them as part of the knowledge database.

InvGate Service Desk actively keeps track of user feedback about your Knowledge Base items, by recording user satisfaction ratings, time spent reading articles, viewcounts and other statistics.