Introduction
Self Service Interface
Dashboard & Reports
Approvals
SLA Monitoring
Knowledge Base
Breaking News
Multiple Help Desks
E-mail Integration
LDAP & Active Directory
Gamification
Try It
Multiple Help Desks
Tailored for your organization
No matter what your company looks like, InvGate Service Desk can accomodate it.
Defining multiple task groups with their own agents and coordinators to reflect the actual structure of your organization takes as much as one minute. It's that easy.
Multilevel Support
InvGate Service Desk allows you to manage the support processes of multiple organizations or projects through a single interface, and visualize all the related information through a single administration screen.
Define support levels so that your more complex incidents can be escalated to higher parts of your organization for their attention. Inside each level, work is assigned based on different algorithms so that the organizational burden is minimized.
Do yourself a favor, use IT management tools from this century.
