Stay on top of things

InvGate Service Desk makes it easy for you and your users to stay up to date.

Breaking News

Using Breaking News, any technical support agent can create notifications for users that will be displayed to them before they file support requests, avoiding the burden of dealing with these requests on top of the technical problems.

By pushing Breaking News to your users you make sure everyone get a heads up. InvGate Service Desk allows you to be proactive about technical disruptions. Breaking news allow you to spread the word before the flood of incidents comes in.

Your users can then subscribe to relevant notifications and receive updates directly, thus significantly reducing the workload of the help desk. Be a step ahead of your users when dealing with generalized technical issues.

Notification of incident updates

With our tools, both the affected users and the responsible technical support agents can be notified through either E-mail or straight to their desktop computers by using the InvGate Assets notification system. Updated information is thus rendered accessible to the interested parties.