Be smart about Service Levels

Tickets don't age well. We make sure your agents can easily keep track of their work.

SLAs help you get your priorities straight and in line with business goals. Agents can see their agreed time allocations and prioritize their commitments so that effort is pointed where it needs to go.

Rule-based SLA definitions

Different types of situation require different levels of attention. By using our rule-based SLA system, you can define time limits as broadly or as precisely as you need. Your CEO won't wait 4 hours for his network connection to come up: SLAs make sure everyone is aware of this.