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Whether you need to offer IT support, to manage IT services, to manage IT assets, or all three, InvGate is here to help.

Service Desk

Everything you need to manage your IT support operations

  • Ticketing
  • Knowledge base
  • Reporting and Analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Multi-Department
  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop
InvGate Suite

Combine your ITSM and ITAM efforts to better support your business

  • Ticketing
  • Knowledge base
  • Reporting and Analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Multi-Department
  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

Note: discounts are provided when purchasing InvGate as a full suite.

Assets

Everything you need to manage your company IT estate

  • Ticketing
  • Knowledge base
  • Reporting and Analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Multi-Department
  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

Frequently Asked Questions

How do InvGate Service Desk and InvGate Assets differ?
The two solutions offer different, but related, capabilities. InvGate Service Desk provides capabilities aligned with help desk and IT service management (ITSM) best practice. InvGate Assets is focused on ensuring that customers can manage, control, and make the most of their investment in IT.
How are InvGate Service Desk and InvGate Assets licensed?
InvGate Service Desk is licensed by the number of technicians. We offer named licensing, concurrent licensing, and a hybrid of the two.
InvGate Assets is licensed by the number of workstations or servers (physical and virtual) that you need to manage. There is no license requirement for network scanned Assets such as: network printers, routers, switches, firewalls, IP phones, etc. Manually entered or uploaded Fixed Assets also do not require a license.
How long does it take to implement/deploy InvGate Service Desk or InvGate Assets?

A basic deployment (with minimal feature utilization) of InvGate Service Desk can be live in less than an hour. This includes:

  • Installation or hosted cloud creation
  • AD and LDAP integration
  • Technician group structure
  • Service catalog category structure
  • Email integration (optional)

A basic deployment (with minimal feature utilization) of InvGate Assets can be live in 15 minutes. This includes:

  • Installation
  • Deploy the Agent on Active Directory (AD) through Group Policy Object (GPO)
  • IP range(s) for network discovery
Can we try out InvGate Service Desk or InvGate Assets before buying it?
Yes, we offer a free 30-day trial for both products. You can start your trial here.