InvGate Workflow Overview
InvGate’s visual workflow engine allows you to fully integrate IT operations with your business processes. It’s not just limited to IT-internal processes and activities, instead you can create an automated workflow to manage requests no matter the business function or department. It’s as simple as mapping out the process, defining the inputs and outputs, and InvGate Service Desk’s workflow engine executes it for you as needed.
The Benefits of InvGate Workflow
InvGate Service Desk workflow, available via both on-premise and SaaS delivery models, will help your company to improve its IT support, IT help desk, or IT service desk operations. The support-process formalization and automation will improve both performance and service delivery across a number of areas: