Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.73.1
Mar 26, 2024
Bug Fixes
Minor
Fixed a UI issue caused by opening certain workflow requests.
#32325
Major
Fixed a bug where workflow execution was blocked due to undefined variables in a web service stage.
#32299
Brand New 7.73.0
Mar 24, 2024
Features and Improvements
New
AI features on help desks with restricted access
In anticipation of the upcoming deployment of On-Premise AI Hub, we're limiting AI functionalities on help desks with restricted access.
#32032
Bug Fixes
Minor
Fix for a bug that affected incoming emails with double header in certain instances.
#32170
Minor
Resolved issue where executing a workflow with a form allowing selection from a list displayed the field name instead of the selected value in subsequent stages.
#31841
Minor
We've resolved a bug where updating the SLA of a request that was waiting for an approval did not pause the new SLA that applied to the request.
#31472
Minor
We've fixed a bug where selecting "Reply and solve" for a comment when a custom field within the request was required to be completed resulted in the button being disabled, preventing any action.
#31339
Minor
We've resolved a bug where configured types in the import catalog template were not preserved during the import process.
#31034
Minor
Resolved the issue of creating a KB article with a title or description containing accents, reaching the maximum character limit. Implemented a solution where a pop-up now alerts users upon reaching the character limit.
#30556
Minor
Fix implemented for an issue preventing correct configuration of anchor links within articles.
#29787
Minor
Fixed an issue where relating Configuration Items to CI Custom Fields was not possible during the configuration of Scheduled Requests.
#29155
Minor
Fix an issue causing workflow approvals to freeze when specific assigned users are deleted and the admin tries to reassign it.
#28746
Minor
Fix for a bug that was preventing unlinking an Insight CI on a request.
#22274