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Service Desk Releases
What’s new on Service Desk? Navigate a detailed release log of new features and fixes.
Brand New
7.73.1
Stable
7.72.7
Core
7.71.10
LTS
7.64.22
For older versions click here
Brand New 7.73.1
Mar 26, 2024
Bug Fixes
Minor
Fixed a UI issue caused by opening certain workflow requests.
#32325
Major
Fixed a bug where workflow execution was blocked due to undefined variables in a web service stage.
#32299
Brand New 7.73.0
Mar 24, 2024
Features and Improvements
New
AI features on help desks with restricted access
In anticipation of the upcoming deployment of On-Premise AI Hub, we're limiting AI functionalities on help desks with restricted access.
#32032
Bug Fixes
Minor
Fix for a bug that affected incoming emails with double header in certain instances.
#32170
Minor
Resolved issue where executing a workflow with a form allowing selection from a list displayed the field name instead of the selected value in subsequent stages.
#31841
Minor
We've resolved a bug where updating the SLA of a request that was waiting for an approval did not pause the new SLA that applied to the request.
#31472
Minor
We've fixed a bug where selecting "Reply and solve" for a comment when a custom field within the request was required to be completed resulted in the button being disabled, preventing any action.
#31339
Minor
We've resolved a bug where configured types in the import catalog template were not preserved during the import process.
#31034
Minor
Resolved the issue of creating a KB article with a title or description containing accents, reaching the maximum character limit. Implemented a solution where a pop-up now alerts users upon reaching the character limit.
#30556
Minor
Fix implemented for an issue preventing correct configuration of anchor links within articles.
#29787
Minor
Fixed an issue where relating Configuration Items to CI Custom Fields was not possible during the configuration of Scheduled Requests.
#29155
Minor
Fix an issue causing workflow approvals to freeze when specific assigned users are deleted and the admin tries to reassign it.
#28746
Minor
Fix for a bug that was preventing unlinking an Insight CI on a request.
#22274
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