From product and technology, to licensing and deployment. We’ve got our most frequently asked questions and answers covered.
InvGate the Company
InvGate Service Desk currently supports AD, LDAP, and OpenLDAP integrations. We also have a number of CSV import tools for various components of Service Desk.
InvGate Assets has a discovery agent for workstations and servers (Windows, Macs, and Linux). We also have SNMP Network Discovery (no license needed) to discover network printers, routers, switches, firewalls, etc. There is also a manual or CSV import of Assets.
InvGate Service Desk is available as an on-premise solution via perpetual licensing and annual licensing. It’s also available as an annual hosted Cloud solution.
InvGate Assets is available as an on-premise solution via perpetual licensing and annual licensing. We do not currently offer InvGate Assets as a Cloud solution, however this is on our product roadmap.
InvGate Demo and Free Trials
InvGate Product Licensing and Pricing
InvGate Implementation/Deployment and Upgrades
A basic deployment (with minimal feature utilization) of InvGate Service Desk can be live in less than an hour. This includes:
- Installation or hosted cloud creation
- AD and LDAP integration
- Technician group structure
- Service catalog category structure
- Email integration (optional)
A basic deployment (with minimal feature utilization) of InvGate Assets can be live in 15 minutes. This includes:
- Deploy the Agent on Active Directory (AD) through Group Policy Object (GPO)
- IP range(s) for network discovery
We currently offer the following integrations: AD, LDAP, openLDAP, Google authentication, Office 365 authentication, and email to ticket.
Bespoke integrations are done through our Service Desk API: /service-desk/api/
At this time InvGate Assets does not have an API. This is on our product roadmap.
Our first response times are as follows:
- Cloud incidents – services interrupted (1 hour)
- Critical incidents (2 hours)
- Other incidents (4 hours)
- Questions (24 hours)