We recommend InvGate Assets for some specific ITAM capabilities, such as:
- Software License Management
- Software Deployment
- Software Metering
- Remote Desktop
For any other asset monitoring capabilities, we recommend InvGate Insight, as it discovers and centralizes physical, virtual, and cloud assets in a single platform, allowing for:- Inventory of Mobile, Chromebooks, and IoT devices
InvGate Service Desk currently supports English, Spanish, Portuguese, German, Catalan, and French.
InvGate Insight only supports English at the moment.
InvGate Assets supports English, Spanish, and Portuguese.
InvGate Service Desk currently supports AD, LDAP, and OpenLDAP integrations. We also have a number of CSV import tools for various components.
InvGate Insight currently supports LDAP and CSV import.
InvGate Assets has a discovery agent for workstations and servers (Windows, Macs, and Linux). We also have SNMP Network Discovery (no license needed) to discover network printers, routers, switches, firewalls, etc. There is also a manual or CSV import of Assets.
Yes. Manual and CSV imports of non-IT assets can be managed with ease.
InvGate Service Desk is available as an on-premise solution via perpetual licensing and annual licensing. It’s also available as an annual hosted Cloud solution.
InvGate Insight is available as a SaaS solution via perpetual licensing and annual licensing.
InvGate Assets is available as an on-premise solution via perpetual licensing and annual licensing. We do not currently offer InvGate Assets as a Cloud solution, however this is on our product roadmap.
At the moment InvGate Assets only runs on Windows and needs direct connectivity with the Agents (i.e for remote desktop and scheduled tasks).
However, InvGate Insight is an asset inventory and monitory solution available in the cloud.
InvGate Service Desk is licensed by the number of technicians. We offer named licensing, concurrent licensing, and a hybrid of the two.
InvGate Insight is licensed by quantity of nodes (CI’s) discovered by the system and/or by the agent.
InvGate Assets is licensed by the number of workstations or servers (physical and virtual) that you need to manage. There is no license requirement for network scanned Assets such as: network printers, routers, switches, firewalls, IP phones, etc. Manually entered or uploaded Fixed Assets also do not require a license.
A basic deployment (with minimal feature utilization) of InvGate Service Desk can be live in less than an hour. This includes:
- Installation or hosted cloud creation
- AD and LDAP integration
- Technician group structure
- Service catalog category structure
- Email integration (optional)
A basic deployment (with minimal feature utilization) of InvGate Insight can be live in 15 minutes. This includes:
- InvGate Insight agent deployment and synchronization through GPO or WMI
- AWS, Azure, and Google Suite Admin integration
A basic deployment (with minimal feature utilization) of InvGate Assets can be live in 15 minutes. This includes:
- Deploy the Agent on Active Directory (AD) through Group Policy Object (GPO)
- IP range(s) for network discovery
InvGate Service Desk integrates with out asset management and inventory solutions: InvGate Insight and InvGate Assets.
As for third-parties, InvGate Service Desk offers the following integrations: AD, LDAP, openLDAP, Google authentication, Office 365 and SAML authentication, FileWave, SCCM, Zapier, and email to ticket.
Some of the bespoke integrations are done through our Service Desk API: /service-desk/api/
InvGate Insight offers integration with Google Suite Admin and has an API.
At this time InvGate Assets does not have an API. This is on our product roadmap.
Our first response times are as follows: