InvGate Service Desk currently supports AD, LDAP, and OpenLDAP integrations. We also have a number of CSV import tools for various components of Service Desk.
InvGate Assets has a discovery agent for workstations and servers (Windows, Macs, and Linux). We also have SNMP Network Discovery (no license needed) to discover network printers, routers, switches, firewalls, etc. There is also a manual or CSV import of Assets.
InvGate Service Desk is available as an on-premise solution via perpetual licensing and annual licensing. It’s also available as an annual hosted Cloud solution.
InvGate Assets is available as an on-premise solution via perpetual licensing and annual licensing. We do not currently offer InvGate Assets as a Cloud solution, however this is on our product roadmap.
InvGate Service Desk is licensed by the number of technicians. We offer named licensing, concurrent licensing, and a hybrid of the two.
InvGate Assets is licensed by the number of workstations or servers (physical and virtual) that you need to manage. There is no license requirement for network scanned Assets such as: network printers, routers, switches, firewalls, IP phones, etc. Manually entered or uploaded Fixed Assets also do not require a license.
A basic deployment (with minimal feature utilization) of InvGate Service Desk can be live in less than an hour. This includes:
A basic deployment (with minimal feature utilization) of InvGate Assets can be live in 15 minutes. This includes:
We currently offer the following integrations: AD, LDAP, openLDAP, Google authentication, Office 365 and SAML authentication, FileWave, SCCM, and email to ticket.
Bespoke integrations are done through our Service Desk API: /service-desk/api/
At this time InvGate Assets does not have an API. This is on our product roadmap.
Our first response times are as follows: