Smart design meets powerful
Service Desk Management.
Intuitive web-based software to manage, analyze and automate your IT service support.
Try InvGate Service Desk now, live, through your browser!
No downloads. No forms. No credit card required.
Collaborate to Solve Issues like Never Before, be Data Driven in Performance Improvement and use Intelligent Automation to Increase your Productivity.
Advanced Ticket Management
Intuitive Design: Thread centered communication, single click functionality, beautifully structured dashboards and real-time data drill down all delivered through a web interface.
Collaboration: Team based ticket structuring with direct integration of approvers, external suppliers and workflows. User Self Service and automated push notifications for Breaking News.
Multi-Department Support: Create Multiple Support Groups to reflect your business structure, including integrated automatic ticket allocation and workload balancing.
Service Desk Analytics
Analytics: Use the most powerful and flexible way to analyze service performance, the OLAP cube. Generate exactly the report you want, intuitively and in real time.
Time Tracking: Understand the true cost of providing Service Support across your organisation. Enhanced budget control, improved forecasting and IT chargeback are now all within reach.
SLA Management: Completely customizable management of SLAs, with integrated tracking and alerts, to ensure the every client receives the appropriate level of service.
Cutting Edge Automation & Integration
Workflows: Automate business process, from IT changes to HR new hires. Simply map the process, define authorizations and InvGate will execute, monitor and report automatically.
Flexible Interaction: Access to Service Desk from any web enabled mobile device, with Email Support to lodge, monitor, respond, and directly update tickets.
Gamification: The technology pioneered by InvGate to make supporting the business objectives an enjoyable experience. Engage, Reward and see the benefits!
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Service Desk integrates all the standard features you expect with new and game-changing advanced functionalities.
Create tickets with just a few clicks via a modern and intuitive user interface. Communicate and share using the best aspects of social media and directly incorporate everyone who is needed to solve the problem. Ticketing has never been this good.
More than just an advanced reporting tool, InvGate Analytics delivers exactly the data you need in real time. Explore, discover and interact intuitively with information through simple drag-and-drop and data drill down functionality.
Capture knowledge and have it work for you with Service Desk. Create articles in a snap and make them universally accessible through InvGate Natural Language Technology that encourages user lead resolution and actively suggests solutions as tickets are created.
Keep your priorities straight by using our customizable SLA management. Define the rules with full flexibility, assign priority, receive alerts and track to resolution with ease to help you meet and exceed your agreed performance levels.
Understand the true cost of providing Service Support within your organisation through simple and accurate time recording and wait-time analysis. Service Desk provides enhanced budget control, improved forecasting and the foundations to implement IT chargeback.
Service Desk engages users through social media collaboration and requests their feedback at just the right moments in the resolution process to generate the most helpful and candid insights to improve your service performance.
Fast-track your ITIL initiatives and realize immediate value no matter your size or organizational maturity. Service Desk includes the ideal mix of process automation, functionality and flexibility to deliver a comprehensive and ITIL-compatible service management solution right out of the box.
Connect to Service Desk with flexibility and to save yourself time and effort. Users and agents can interact via email to lodge tickets, respond to approval requests and even updates issues automatically.
There's more! User Self Service, Integrated Asset Management, Custom Interfaces, Interactive Dashboards, Templates, Breaking News, Intelligent Notifications, Company Branding, Active Directory Import, Multilingual Support and more!
Some of our happy customers
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