Improve your company's technical support
Our tools were built from the ground up to help you upgrade your service levels
Business goals on organizations of any size and industry depend greatly on the efficient use of technological resources. In order to enable this efficiency, increasing IT service levels is extremely relevant.
InvGate created InvGate Service Desk for this very reason: a software package conceived for the purpose of consolidating all interactions between your IT department and your users, giving you full control over your Help Desk from a single administrative interface.
InvGate Service Desk is a Help Desk application inspired from ITIL guidelines that makes managing technical support easy, by allowing you to handle your organization's processes in an efficient way while achieving substantial improvements in your service levels.
InvGate Service Desk keeps a record of every incident's process, allowing you to query it on demand, report on it and send E-mail notifications to the stakeholders. Within a single tool, you will be able to solve incidents, populate a Knowledge Base that your users will be referred to, define workflows, breaking news and announcements, create custom reports, manage different workgroups and customize your dashboards.
Not only will you be able to react quickly to incidents and problems with your infrastructure, you will also be able to plan swiftly and accurately, allowing you to be more proactive when managing IT. Our software's drill down interface makes it a true Business Intelligence solution.
Your users will find our social network approach to a Service Desk highly intuitive, while you get the best practices in the industry: InvGate Service Desk is based on ITIL recommendations.
