Service Management Solutions

Smart design meets powerful
Service Desk Management.

Intuitive web-based software to manage, analyze and automate your IT service support.

Service Desk Management Software
Try InvGate Service Desk now, live, through your browser!

No downloads. No forms. No credit card required.

Service Desk
Collaborate to Solve Issues like Never Before, be Data Driven in Performance Improvement and use Intelligent Automation to Increase your Productivity.

Advanced Ticket Management

Intuitive Design: Thread centered communication, single click functionality, beautifully structured dashboards and real-time data drill down all delivered through a web interface.
Collaboration: Team based ticket structuring with direct integration of approvers, external suppliers and workflows. User Self Service and automated push notifications for Breaking News.
Multi-Department Support: Create Multiple Support Groups to reflect your business structure, including integrated automatic ticket allocation and workload balancing.

Service Desk Analytics

Analytics: Use the most powerful and flexible way to analyze service performance, the OLAP cube. Generate exactly the report you want, intuitively and in real time.
Time Tracking: Understand the true cost of providing Service Support across your organisation. Enhanced budget control, improved forecasting and IT chargeback are now all within reach.
SLA Management: Completely customizable management of SLAs, with integrated tracking and alerts, to ensure the every client receives the appropriate level of service.

Cutting Edge Automation & Integration

Workflows: Automate business process, from IT changes to HR new hires. Simply map the process, define authorizations and InvGate will execute, monitor and report automatically.
Flexible Interaction: Access to Service Desk from any web enabled mobile device, with Email Support to lodge, monitor, respond, and directly update tickets.
Gamification: The technology pioneered by InvGate to make supporting the business objectives an enjoyable experience. Engage, Reward and see the benefits!
Take the 3 minute tour!
Service Desk integrates all the standard features you expect with new and game-changing advanced functionalities.
Some of our happy customers
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Download and test the magic in your own servers.

Your own personal SaaS trial, hassle free in the cloud!

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+54 11 4718 3795
Some of our happy customers
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