Service Management Solutions
Overview
Smart design meets powerful
Service Desk Management.
Intuitive web-based software to manage, analyze and automate your IT service support.
Try InvGate Service Desk now, live, through your browser!

No downloads. No forms. No credit card required.

Collaborate to Solve Issues like Never Before, be Data Driven in Performance Improvement and use Intelligent Automation to Increase your Productivity.
Advanced Ticket Management
Intuitive Design: Thread centered communication, single click functionality, beautifully structured dashboards and real-time data drill down all delivered through a web interface.
Collaboration: Team based ticket structuring with direct integration of approvers, external suppliers and workflows. User Self Service and automated push notifications for Breaking News.
Multi-Department Support: Create Multiple Support Groups to reflect your business structure, including integrated automatic ticket allocation and workload balancing.
Service Desk Analytics
Analytics: Use the most powerful and flexible way to analyze service performance, the OLAP cube. Generate exactly the report you want, intuitively and in real time.
Time Tracking: Understand the true cost of providing Service Support across your organisation. Enhanced budget control, improved forecasting and IT chargeback are now all within reach.
SLA Management: Completely customizable management of SLAs, with integrated tracking and alerts, to ensure the every client receives the appropriate level of service.
Cutting Edge Automation & Integration
Workflows: Automate business process, from IT changes to HR new hires. Simply map the process, define authorizations and InvGate will execute, monitor and report automatically.
Flexible Interaction: Access to Service Desk from any web enabled mobile device, with Email Support to lodge, monitor, respond, and directly update tickets.
Gamification: The technology pioneered by InvGate to make supporting the business objectives an enjoyable experience. Engage, Reward and see the benefits!
Take the 3 minute tour!
Service Desk integrates all the standard features you expect with new and game-changing advanced functionalities.
Some of our happy customers
Nike
Toyota
Skandia
NEC
Hitachi
PWC
MetLife
PositionLogic
Pechanga: Resort - Casino
General Electric
AIG
Telefonica
Bureau Veritas
Generali Group
Itaú
Supervielle
Newsan
Aerolíneas Argentinas
Clarín
Globant
Mercadolibre
Falabella
UNAB: Universidad Autónoma de Bucaramanga
Want to try it? Start your free trial now

The product live, right now, directly through your browser.

Download and test the magic in your own servers.

Your own personal SaaS trial, hassle free in the cloud!

San Francisco
+1 877 602 0800
Buenos Aires
+54 11 4718 3795
E-mail
info@invgate.com
Some of our happy customers
Invgate Customers
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