Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.76.3 Stable 7.75.5 Core 7.74.5 LTS 7.64.26

For older versions click here

Brand New 7.76.3

May 14, 2024

Bug Fixes

Major

Fixed bug creating an issue when a help desk was deactivated

#32767

Minor

Fixed minor bugs

#32767

Minor

Fixed a bug on stage duplication

#32767

Brand New 7.76.2

May 9, 2024

Bug Fixes

Major

Fix for a bug that affected the deletion of fields in workflows, causing problems when trying to edit them.

#32767

Minor

Fixed a bug that prevented automatic LDAP sync under certain circumnstances.

#32767

Brand New 7.76.1

May 8, 2024

Bug Fixes

Critical

Minor performance tweaks.

#32767

Brand New 7.76.0

May 6, 2024

Features and Improvements

New

Self-Assignment Enabled for Help Desk Agents

Agents can now take over requests already assigned to another member of the same level.

#32702

New

New columns added in Requests Views

In this version, we have added the 'Last assigned value' columns for workflow fields, enabling users to customize their Request Views more effectively.

#32466

New

Workflows Designer 2.0

Navigate seamlessly with a user-friendly new design and tailor workflows to your unique needs effortlessly with the upgraded features and capabilities, navigation options and configuration shortcuts.

#20929

Bug Fixes

Minor

Before this fix, levels with deleted main help desks appeared in report exports leading to inaccurate representations in exported data.

#32612

Minor

Fixed an issue with LDAP connection, preventing a successful bulk synchronization.

#32474

Minor

Fixed an issue with users from different OUs in Active Directory.

#32134

Minor

Fixed an issue that was preventing reports with locations from being generated correctly.

#32069

Minor

Fix for a bug where moving workflow stages from a conditional path to its subpath did not properly reflect changes in Configuration, only in Design.

#30982