InvGate Service Desk Gamification Overview
IT support, the service desk, and service desk agents can often be unappreciated and undervalued even though their hard work keeps the business running. That is unless game mechanics, or gamification, is employed to: engage staff in their work, motivate them, engender team comradery, and reinforce the right behaviors. How? It’s because gamification taps into the very-human need for personal recognition, status, and achievement, plus the thrill of competition.
The Benefits of InvGate Service Desk Gamification
InvGate Service Desk’s gamification capabilities, available in both on-premise and SaaS versions, helps you to get the best out of service desk and other IT support staff, with additional associated benefits.