Knowledge Base Overview
Available via both on-premise and SaaS delivery models, The InvGate knowledge base puts knowledge in the hands of people who need it, when they need it. Whether this is IT support staff looking to resolve a ticket or end users wanting to know how to do something via self-help.
The Benefits of InvGate Knowledge Base
InvGate Service Desk’s knowledge base will help your company to up its IT support game. Thanks to the 24/7 availability of knowledge articles, end users can help themselves whenever they need to. End users are also helped by available knowledge while filling out self-service tickets, with InvGate Natural Language Technology used to offer up relevant knowledge articles that might allow them to self-help rather than having to wait for service desk assistance.