InvGate’s ITIL-Aligned Service Desk
InvGate Service Desk is an ITIL-aligned IT service management (ITSM) solution, available via both on-premise and SaaS delivery models, that employs industry best practice to help your company to: increase IT support’s operational efficiency, reduce costs, and improve the end user experience.
InvGate Service Desk ITIL-Alignment Overview
InvGate Service Desk was developed to be the right balance between ITIL best practice, practical customer needs, and the modern look and feel found in consumer-world applications. It offers a mix of process automation, required functionality, and the flexibility to make the tool fit your business operations – not the other way around. The InvGate IT service management (ITSM) solution has PinkVERIFY certification for four key ITIL processes: incident, problem, and change management, and request fulfillment.
The Benefits of ITIL and InvGate Service Desk
The use of ITIL and InvGate Service Desk will help your company to improve its IT service delivery and IT support. Thanks to ITIL best practice processes and enablement – through workflow and automation, notifications, knowledge management, self-service, and the in-built reporting and analytics capabilities – your IT teams will improve IT operations and ITSM in a number of areas.