Ticket Management Capabilities
No matter how end users want to interact with your support team(s) – walk-up, phone, e-mail, or self-service – InvGate Service Desk can handle it; with both support staff and end users able to create tickets with just a few clicks of the mouse or by simply sending emails. Then, regardless of the priority or request type, the rules within the Service Desk ensure that the ticket is delivered to the most appropriate support member or team for resolution. InvGate Ticket Management is available as both a SaaS and on-premise solution.
The Benefits of InvGate Ticket Management
InvGate Service Desk will help your company to up its IT support, IT help desk, or IT service desk game. Thanks to support-process formalization and enablement – through workflow and automation, alerting, knowledge bases, self-service capabilities, and reporting and analytics – IT teams can improve their operations and service delivery across a number of areas: