InvGate Service Desk Analytics
InvGate Service Desk’s analytics capabilities offer IT support teams greater insight into their operational performance and potential improvement opportunities. Better access to data and information drives better decisions and, in turn, better performance.
InvGate Service Desk Analytics Overview
Available via both on-premise and SaaS delivery models, InvGate Service Desk’s built-in analytics tool uses an integrated OLAP approach that delivers the data and information you need, intuitively, and in real time. Interactive, multidimensional OLAP business analytics allow you to simply use drag and drop to define what you want to see, and how you want to see it.
The Benefits of InvGate Service Desk Analytics
InvGate Service Desk Analytics will help your company to up its IT support game through better insight into services and operational performance. By providing access to the right information when IT support personnel need it, teams can improve both the efficiency of operations and effectiveness of service delivery thanks to: