A pragmatic approach to AI in the service of IT teams
Our goal has always been to build the tools that IT teams use to enable every other team in the company, and to make complex tasks and processes feel and look simple. This is why we built the products that millions around the world use today.
Now, over a decade after we launched our first solutions, we are building the tools for the next era of technology-enabled human interactions. Beyond the hype, AI is all about unlocking capabilities in human beings. And we’re very bullish on what this will mean for IT teams worldwide.
AI Hub Tools
AI-Improved Responses
Respond faster to common incidents by leveraging generative AI.
- Clear, concise messages for all agents to speed up interactions.
- Less time crafting and editing messages; more time to focus on actually resolving the issue.
Contextual knowledge article summaries
Efficiently deliver tailored knowledge base article summaries to users, ensuring quick access to relevant information.
- The right answer, always. As the bot will contextualize the KB article before sharing it.
Knowledge article generation
Automatically service incident resolutions into knowledge articles to keep your Knowlegde Base up-to-date.
- Less than 30 seconds to create a first article (based on internal testing).
- Encouraged self-service: Accelerates the availability of relevant and accurate information in the knowledge base, giving end-users more and better self-service options.
Ticket Summarization
Generate a quick summary of the ticket activity to speed up resolution when escalation, collaboration, or approvals are needed.
- Less than 1 minute to onboard someone new to a complex ongoing incident (based on internal testing).
- Save time for approvers and L2: Highlights what matters and steps taken so far, facilitating resolution or approval.
Keywords Generation
Simplify category creation and ticketing by automatically suggesting keywords, enhancing user navigation and organization.
- 32% reduction in misclassified tickets (based on internal testing)
- Quick configuration: Admins can quickly add accurate keywords to any category, reducing the time and effort required for manual configuration.
What's coming next
Smarter MS Teams Virtual Agent
Coming Soon
Conversational experience
Create a more fluid and conversational support experience as the Virtual Agent provides better and more accurate responses to users inquiries.
Coming Soon
Solution-based responses
Instead of redirecting users to the knowledge base, the Virtual Agent offers customized assistance by offering solutions based on knowledge articles to their requests without leaving the chat.
Preventive / proactive support
Coming Soon
Root cause analysis
The AI quickly analyzes incoming incidents, offering immediate insights into potential root causes.
Coming Soon
Anomaly detection
The AI generates major incidents or alerts when specific events or conditions that could lead to service disruptions occur, alerting the support teams in order to mitigate the impact.
Coming Soon
Workflow analytics
Gain actionable insights into workflow performance, identifying bottlenecks and areas of improvement to drive organizational efficiency.
AI applied to ITAM
Coming Soon
Natural language search
Simply write what you’re looking for and get the results you need (ie. “Computers from remote workers that have a critical update missing”).
Coming Soon
Automatic CMDB (CI dependency mapping)
Build an automatic map of relationships enhanced by AI.
Coming Soon
AI software & hardware normalization
On top of current capabilities, AI-driven normalization adds a new layer of intelligence to InvGate Insight to further ensure accurate and consistent records of software and hardware assets, saving IT teams even more time.
Coming Soon
Smart alerts
Reduce CI management time and focus on the most critical ones with alerts that use multiple information sources as input including InvGate’s Agent, usage data, and more.
Coming Soon
Auto-healing
The system can automatically execute corrective actions when a set of conditions are met.
Language support
Coming Soon
Spell-checker
When a potential grammar error is detected, the AI provides suggestions for corrections. The agent can then choose to accept or reject these suggestions based on the context of the communication.
Coming Soon
Translations
The AI translation feature allows agents to communicate seamlessly with users who speak languages different from their own.
A global event that gathers some of the brightest minds on AI, IT and the future of work.
