Your IT service delivery and support is vital to business operations. InvGate Service Desk will help you optimize both.
Ticket Mgmt
Manage your incidents
Knowledge Base
Build and share knowledge
Problem Mgmt
Get proactive
Change Mgmt
Better manage change
Your company is under pressure to reduce costs and improve governance and compliance. InvGate Assets gives you control and reassurance.
Resources
Here you'll find additional content, materials, and information to explore.
Service Desk
Overview
Ticket Mgmt
Manage your incidents
Knowledge Base
Build and share knowledge
Problem Mgmt
Get proactive
Change Mgmt
Better manage change
ITIL-alignment
Employ best practice
Analytics
Analyze your efforts
Self-Service
Encourage self-help
Workflow
Improve IT efficiency
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multi-Department
Extend outside IT
Other Capabilities
But wait, there’s more!
Assets
Overview
Asset Inventory
Track and manage assets
Software License Mgmt
Optimize license usage
Remote Desktop
Make secure connections
Software Metering
Optimize software usage
Asset Monitoring
Monitor and control changes
IT Financials
Gain control over budgets
Network Discovery
Make informed decisions
Software Deployment
Reduce asset waste
Resources
Here you'll find additional content, materials, and information to explore.
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Whether you need to offer IT support, to manage IT services, to manage IT assets, or all three, InvGate is here to help.
Service Desk
Everything you need to manage your IT support operations
- Ticketing
- Knowledge base
- Reporting and Analytics
- Self-service
- Workflows
- SLAs
- ITIL
- Gamification
- Multi-Department
- Network Discovery
- Asset Inventory
- IT Financials
- Software Licensing
- Software Metering
- Asset Monitoring
- Software Deployment
- Remote Desktop
InvGate Suite
Combine your ITSM and ITAM efforts to better support your business
- Ticketing
- Knowledge base
- Reporting and Analytics
- Self-service
- Workflows
- SLAs
- ITIL
- Gamification
- Multi-Department
- Network Discovery
- Asset Inventory
- IT Financials
- Software Licensing
- Software Metering
- Asset Monitoring
- Software Deployment
- Remote Desktop
Note: discounts are provided when purchasing InvGate as a full suite.
Assets
Everything you need to manage your company IT estate
- Ticketing
- Knowledge base
- Reporting and Analytics
- Self-service
- Workflows
- SLAs
- ITIL
- Gamification
- Multi-Department
- Network Discovery
- Asset Inventory
- IT Financials
- Software Licensing
- Software Metering
- Asset Monitoring
- Software Deployment
- Remote Desktop
Frequently Asked Questions
How do InvGate Service Desk and InvGate Assets differ?
The two solutions offer different, but related, capabilities. InvGate Service Desk provides capabilities aligned with help desk and IT service management (ITSM) best practice. InvGate Assets is focused on ensuring that customers can manage, control, and make the most of their investment in IT.
How are InvGate Service Desk and InvGate Assets licensed?
InvGate Service Desk is licensed by the number of technicians. We offer named licensing, concurrent licensing, and a hybrid of the two.
InvGate Assets is licensed by the number of workstations or servers (physical and virtual) that you need to manage. There is no license requirement for network scanned Assets such as: network printers, routers, switches, firewalls, IP phones, etc. Manually entered or uploaded Fixed Assets also do not require a license.
How long does it take to implement/deploy InvGate Service Desk or InvGate Assets?
A basic deployment (with minimal feature utilization) of InvGate Service Desk can be live in less than an hour. This includes:
- Installation or hosted cloud creation
- AD and LDAP integration
- Technician group structure
- Service catalog category structure
- Email integration (optional)
A basic deployment (with minimal feature utilization) of InvGate Assets can be live in 15 minutes. This includes:
- Installation
- Deploy the Agent on Active Directory (AD) through Group Policy Object (GPO)
- IP range(s) for network discovery
Can we try out InvGate Service Desk or InvGate Assets before buying it?
Yes, we offer a free 30-day trial for both products. You can start your trial here.
