InvGate Service Level Management and SLAs
Prioritize operations based on impact and urgency, plus agreed service level targets. Track tickets through to resolution, and get alerted when service level targets are close to breaching or have breached, ultimately helping your IT team to meet or exceed its agreed performance levels.
Service Level Management and SLAs Overview
InvGate Service Desk’s service level management and SLA (service level agreement) capabilities help your IT service desk to align its priorities with business needs. Allowing your IT team to efficiently define, agree, and manage how different end-user issues and requests are handled in the context of company, business function, geographic, location, or team-based requirements.
The Benefits of InvGate Service Level Management and SLAs
Available as an on-premise or SaaS solution, Service Level Management and SLAs will help your company to improve its IT support, IT help desk, or IT service operations through the focusing of attention on the things that matter most (at any point in time). Thanks to workflow, automation, and alerting, your IT team will be able to improve their operations and service delivery across a number of areas: