InvGate Multi-Departmental Support Overview
While InvGate Service Desk was originally created to help IT professionals deliver and support IT services, it’s equally applicable to other corporate service providers – such as HR, facilities, and maintenance – and their needs to deliver and support their service portfolio. This non-IT application of IT service management (ITSM) and service desk best practice and technology by other lines of business is commonly called “outside IT” or “enterprise service management (ESM).”
The Benefits of InvGate Multi-Departmental Support
Enterprise service management, or the use of ITSM capabilities outside of IT, offers a number of benefits to your organization.